Terms of service

Effective Date: 18/06/2025
Racer and Rascal
Website: www.racerandrascal.com
Contact: info@racerandrascal.com

By accessing or using the website www.racerandrascal.com, you agree to the following terms and conditions:

1. Overview

These Terms govern your use of our website and the purchase of our products. We may revise these terms at any time. Continued use of the site after changes constitutes acceptance.

2. Products & Orders

All products are subject to availability. We reserve the right to cancel any order for any reason. Prices and descriptions are subject to change.

3. Payment & Billing

We accept payments via secure third-party services. You agree to provide accurate billing details. Fraudulent transactions will be investigated and reported.

4. Shipping & Delivery

We deliver across the UK and select international locations. Delivery timeframes are estimates. We’re not responsible for delays due to third-party carriers or customs.

5. Returns & Refunds

Returns accepted within 14 days for unopened items. Perishable or opened items may not be eligible. Customers are responsible for return postage unless the product is faulty.

6. Intellectual Property

All content on this site is the property of Racer and Rascal. No material may be reproduced without written permission.

7. User Conduct

You must not misuse the website by introducing harmful code, attempting unauthorized access, or engaging in unlawful activities.

8. Limitation of Liability

We are not liable for damages resulting from the misuse of our website or products, to the extent permitted by law.

9. Disclaimer

Treats sold are for supplemental feeding only. Always consult your veterinarian before introducing new treats to pets with health issues.

10. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of its courts.

11. Promotions & Discount Codes

From time to time, we may offer promotional discounts. Codes are valid only for specified periods and may not be combined with other offers. We reserve the right to withdraw offers without notice.

12. Account Registration

Creating an account is optional but enables faster checkout and order tracking. You are responsible for maintaining confidentiality of your login credentials and for all activity under your account.

13. Subscription Services (if applicable)

If you enroll in a subscription plan for recurring deliveries, you agree to be billed automatically at the stated intervals. You may cancel at any time via your account settings or by contacting us, provided it’s before the next billing cycle.

14. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including natural disasters, supply chain disruptions, strikes, or government actions.

15. Product Information: Freeze-Dried Pet Treats

Racer and Rascal specializes in high-quality, freeze-dried treats for cats and dogs. These products are formulated to be biologically appropriate, made from single or limited ingredients, and processed using low-temperature dehydration to lock in nutrients and flavor.

While we take great care to ensure each batch meets our standards for safety and palatability, pet owners should take the following into account:

  • Treat vs. Meal: Our products are intended as treats or meal toppers, not as a substitute for a complete diet unless specifically labeled for that purpose.
  • Proper Storage: Treats should be stored in a cool, dry place, away from direct sunlight or moisture. Once opened, reseal the package to maintain freshness.
  • Choking Hazards: Although we strive for uniform sizing, larger or denser pieces may require supervision, especially for smaller pets or gulpers. Always monitor your pet when offering new treats.
  • Feeding Recommendations: We suggest you introduce new products gradually and provide fresh water alongside. For pets with known allergies or sensitivities, check the ingredient list and consult your veterinarian prior to use.
  • Shelf Life: Freeze-dried products have a long shelf life, but always refer to the "best by" date printed on the package. Do not feed expired items.

16. Product Variation & Natural Differences

Because our products are made from natural ingredients, there may be slight variation in color, texture, or shape from batch to batch. These differences are normal and do not affect product quality or safety.

We do our best to represent product appearance accurately on our website, but cannot guarantee uniformity due to the nature of artisanal or minimally processed pet foods.

17. Allergen Statement

Our treats are produced in a facility that may handle other proteins (e.g., beef, chicken, fish). Cross-contact is minimized but cannot be guaranteed. If your pet has a severe allergy, please consult your vet before purchasing and reach out to us for more specific ingredient handling protocols.

18. Product Usage Disclaimer

Our freeze-dried treats are intended for intermittent or supplemental feeding only and are not a substitute for a complete and balanced diet unless explicitly labeled as such. By purchasing from Racer and Rascal, you acknowledge the following:

  • Responsibility for assessing a pet’s dietary needs rests with the pet owner or guardian.
  • We recommend consulting a licensed veterinarian before introducing any new treat, especially if your pet has known medical conditions, allergies, or dietary sensitivities.
  • Feeding instructions provided on packaging or product pages are guidelines only, not medical advice.

Racer and Rascal is not liable for adverse reactions or harm arising from improper use, overconsumption, or disregarding feeding recommendations.

19. Nutritional & Health Claims

While we take pride in offering high-quality, species-appropriate treats made with minimal ingredients and no artificial additives, we make no health guarantees or therapeutic claims. Any testimonial, review, or statement about pet health reflects personal experience and is not a substitute for professional veterinary advice.

We do not claim that our products can cure, prevent, or treat any illness or condition.

20. Storage & Handling Disclaimer

As our treats are freeze-dried and perishable once opened, customers are responsible for proper storage after purchase. Racer and Rascal is not responsible for degradation, spoilage, or illness resulting from improper handling or failure to follow the storage guidance provided on our packaging or website.

21. Liability Cap

To the fullest extent permitted by law, our total liability for any claim arising from or relating to the use of our products shall be limited to the amount paid for the specific product in question. We shall not be liable for indirect, incidental, or consequential damages, including but not limited to veterinary expenses, lost profits, or reputational harm.